The OPT-NC has an extended commercial network to serve New Caledonians through numerous agencies and Customer Relations Centers.
Customer service centres are listening to their clients
In order to support their customers in their formalities the OPT-NC’s has different Customer Service Centers.
The Customer Service Hotline (1000)
Located since 2019 within the Commercial Complex Ducos Le Centre, the Customer Service Hotline is organized around a phone platform dedicated to responding to customers’ demands. At the heart of the relation between the OPT-NC and its clients, the 1000 number offers customer service and technical support in the three areas of expertise of the OPT-NC: mail and packages, telecommunications, and financial services.
The Phone Directory Hotline (1012)
Managed by the Sales Network Department (DRV), the 1012 is available 24 h /24 h and 7 days /week. Teams are providing customers with phone numbers and addresses upon request.
The 1012 also manages the termination of mobile plans and the signaling of problems on special connections, outside business hours.
On average, about 450 000 calls a year (37 500 a month) are answered in a year by operators working for this service.
The Disruption Service (1013)
Managed by the Maintenance and Production Centre (CPMC), the 1013 is the dedicated interface allowing clients to signal perturbations on their phone line , optic fiber or ADSL connection to the OPT-NC’s technicians.
Noumea’s Financial Centre (CFN)
The CFN manages more than 45 000 Postal Checking Accounts(CCP) and more than 100 000 saving accounts, which means that the OPT-NC plays a major role in granting access to banking services to a larger portion of the population and makes it a major player in the country’s banking landscape.